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FAQs

Style Guide

Our Underwear

Boxer Briefs Fit Guide

Available as both Everyday and Active options — which include our iconic PouchTech — our Boxer Briefs are cut a little longer, so there’s even more of our impossibly smooth and breathable MicroModal Air fabric to enjoy. 


Trunks Fit Guide

Made for men who prefer a shorter cut — and also available in both Everyday and Active options — our Trunks fit snugly without compromising on comfort and airflow. And with the same ‘no tags’ design as all our underwear, there’s no irritation either. 


Briefs Fit Guide

Feel the freedom with the flattering fit and ventilated back panels of our Briefs, which promise to keep you feeling fresh for longer, down under. Our 21st century reimagining of the humble Y-front, tailor made for busy modern lives. 


What is PouchTech™ and why do your Active range have it?

In a nutshell, we created our signature pouch to create better airflow around what scientists (don’t) call your package. To get very technical for just a second, the pouch is a specially-designed area that lifts and separates your bits and pieces, below the belt – resulting in less chafing, less sweating, and more airflow.


What's the difference between your Active and Everyday designs?

Our Active style is perfect for someone who favours comfort while also being active during the day, as they are designed with our signature pouch, which  lifts and separates your penis from your plums. They also have a specially-designed opening at the front that both allows more air to circulate around your private parts, and gives you easy access when going to the bathroom.

Our Everyday style is suited for everyday wear and comes without the pouch and fly. There is still a larger front than most normal boxers, which prevents any awkward readjustments during the day. The underwear also has our signature soft fabric and anti-ride up and anti-chafing design. 


What's the difference between your Boxer Brief and Trunk designs?

Our Boxer Briefs are longer than our Trunks and may be better suited to those customers who are more prone to chafing. The exact leg length depends on the size chosen, but generally our Boxer Briefs are around 5cm longer in the leg than our Trunks.


Why do you call each item a ‘pair of pants’? 

Watch out, grammar and history lessons incoming: the word ‘pants’ definitely originates from ‘Pantaloon’, a comic character from Italy’s historic commedia dell’arte who wore trousers which were made of two parts, and tied at the waist. 

Over the years, the term ‘a pair of pants’ has stuck, so the word ‘pants’ is now considered a plurale tantum (that’s Latin for 'plural only', FYI) – or in other words, it’s a special sort of noun that’s always a plural, even when referring to a single item. 

Scissors, jeans, news and (appropriately enough) genitals are other examples. Who knew the FAQ section could be educational?

Our Socks

How do your Performance Sports Socks differ from regular socks?

We wanted to create a sock that was perfect for running, cycling and gym workouts – so we added extra cushioning, breathable mesh panels and arch supports to our Performance Sports Socks. Still supremely comfortable, they’re designed to boost your stability and reduce fatigue. Speed your way to their product page to find out more.


Are MicroModal Socks eco-friendly?

Very much so. The MicroModal fabric we use in our socks is sourced from sustainable Austrian beech trees and consumes significantly less water than cotton during production. They're an eco-friendly choice that doesn't compromise on softness or durability. 


Can I wear Performance Sports Socks for everyday use?

Absolutely. We designed them for sporting use, but they’re incredibly comfortable and perfect for daily wear too. Fill your boots!

Our Tees

How many types of T-Shirt do you make?

We currently make two – The Super Cool Tee and The Ultimate Comfort Tee. Both are very comfy and very breathable. 


Are the T-Shirts stretchy?

Yes – they’re the perfect amount of stretchy to fit a variety of body shapes.


How should I care for my JustWears T-Shirts?

For the best results, we suggest machine washing your JustWears to preserve their original feel and fit – we recommend setting the dial to 30 degrees or using cold water. 

Just be sure not to tumble dry any of our products – the special fabric we use in our underwear, tees and socks is designed to dry superhumanly quickly on its own.

Our products for women

Do you make women’s pants too?

Yes! Our Women’s Knickers are designed with full coverage and a comfortable mid-rise waist. Made from eco-friendly materials, they're breathable, hypoallergenic, moisture-wicking — and perfect for those with sensitive skin. Discover our full range of knickers, thongs, trunks and bras here.


Are your Women’s Thongs really invisible under clothing?

They are indeed — our Women’s Thongs feature a minimal coverage design with a high-cut leg and seamless construction, ensuring they stay invisible under your clothes. Plus, they're breathable and provide all-day freshness. 


How are your Women’s Trunks made?

Our Women’s Trunks offer full coverage with a mid-rise design, and feature our HoneyComb™ technology that absorbs moisture and keeps everything dry. The Trunks are designed to stay put, ensuring they don't ride up throughout the day. 


What kind of support do your Soft Bras provide?

Our Soft Bras are wire-free and feature a flexible underband, offering light, comfortable support. Ideal for sensitive skin, they're breathable and provide gentle support without digging in. 


How do your Mid-Rise Knickers prevent panty lines?

Our Mid-Rise Knickers are made from breathable, eco-friendly fabric and are designed for a smooth, full-coverage fit — and thanks to their seamless design that also prevents visible panty lines from appearing under clothes. Clever stuff.

Product, Care & Sizes

How do I wash and care for my JustWears?

We've researched the best fabrics for our products and to maintain their quality over time we recommend machine washing them at 30 degrees with a small amount of detergent. Avoid tumble drying - JustWears dry super quickly on their own. This applies to all our products, including underwear, tees and socks.

The colour I wanted is out of stock, can I be notified when it's restocked?

Absolutely. You can sign up to be notified when the specific product you are looking for is back in stock by clicking the 'Notify Me When Available' button on each product page. 

Or if it's easier, you can email us at hi@just-wears.com – let us know which colours you'd like and we'll send you a message as soon as we have them back in stock at JustWears HQ.

Can I choose my own colour combinations?

Unfortunately not, but we do offer 'Surprise Me' packs, each of which contains a mix-and-match of our most popular colours and designs.

Can I pick my Surprise Me pack?

Unfortunately not. It wouldn’t be a surprise if we let you pick, would it?

Do you make patterned pants?

We sure do. We've recently launched a host of new designs, with many more launching soon. Sign up to our email newsletter to be the first to hear whenever a new design drops. 

How do I know which size to choose?

If you know your sizes, we suggest checking the “Size Guide” button on every product page. If you don’t know your measurements, it’s best to dig out a tape measure first. 

Here’s a quick overview of our sizing:

Men's Underwear (Waist)
S: 70–75 cm (27–29 inches)
M: 76–82 cm (30–32 inches)
L: 83–89 cm (33–35 inches)
XL: 90–100 cm (36–39 inches)
XXL: 101–111 cm (40–44 inches)

T-Shirts (Chest)
S: 91–96 cm (36–38 inches)
M: 96–101 cm (38–40 inches)
L: 101–106 cm (40–42 inches)
XL: 106–111 cm (42–44 inches)
XXL: 111–116 cm (44–46 inches)

Socks
M: UK 6–9, EU 39–42.5, US 7–10
L: UK 9.5–12, EU 43–46.5, US 10.5–13

Women's Pants (Hip)
S: 90–95 cm
M: 95–100 cm
L: 100–105 cm
XL: 110–115 cm

Bras (Underband)
S: 32 (EU 70, FR 85)
M: 34 (EU 75, FR 90)
L: 36 (EU 80, FR 95)
XL: 38 (EU 85, FR 100)

Can I buy a single pair?

Yes, our latest Boxer Brief products come in 1 packs for underwear. We also offer single items for tees, socks and some women's pants.

Orders, Payments & Discounts

Can I edit or cancel my order after it's been placed?

We’ll do our best, but we can’t  make any promises – especially if it’s more than an hour since you placed your order. But don’t fret: if you’ve changed your mind, start by sending an email to hi@justwears.com, and we’ll get straight to fixing the issue.

What forms of payment do you accept?

We accept most payment types, including Visa, Mastercard, American Express, PayPal, Amazon Pay and Klarna.

What payment options are available using Klarna?

Customers who have signed up to Klarna will typically be able to access a number of additional payment methods when checking out of the JustWears store: 

i. Pay in 3 instalments: Klarna’s Pay in 3 is a credit product that lets you spread the cost of your purchases over 3 equal interest-free payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

ii. Pay in 30 days: Pay in 30 days is a credit product which lets you pay any time within 30 days of your purchase interest-free. You can make this payment using a credit or debit card on the Klarna app or by logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

Please note, Klarna may update their payment options from time-to-time and that full details, terms and conditions can be found on Klarna's own website, linked here. Klarna's Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

How do I use a promotional code?

Once you have added a product to the Cart, you can enter a promotional code in the Cart to see what discount will be applied at the Checkout. 

If you’re checking out on a desktop, you can redeem one of our promo codes by entering it on the right hand side of our checkout page. 

If you’re shopping on a mobile, you’ll need to enter the code on our payments page, once you've entered your name, address details and selected your shipping method.

Please note, only one JustWears discount code can be used per order — and our first time customer discount code 'FlashSave15' can only be used when no other on-site discounts are available.

Shipping & Delivery

Where can I get my hands on a pair of JustWears?

Right here at justwears.com — and we’ll ship them directly to your door too. Lovely stuff. 

Where do you ship to?

We currently ship to the UK, most of Europe, the USA, Canada, Australia, Singapore and the UAE. 

To be the first to hear when we announce any new shipping destinations, sign up to our email newsletter.

What are your UK shipping options and when can I expect my order to arrive?

If you’re shopping for delivery to the UK there are three shipping options to choose from: 

- Evri Standard Shipping: Free of charge for orders over £60, deliveries take 3-5 working days to arrive (with Evri providing confirmation once the order has been delivered).

- Royal Mail Tracked Shipping: Current cost is £3.99, with deliveries typically taking 2 working days to arrive, for weekday orders placed before 2pm.

- Express Shipping: Current cost is £4.99 with deliveries typically arriving the next business day for weekday orders placed before 2pm. Orders placed on Saturday or Sunday will be delivered the following Tuesday.

What are your International shipping options and when can I expect my order to arrive?

Orders being delivered to Europe have two different shipping options to choose from:

- Tracked International Shipping: Current cost is £4.99 with deliveries typically taking 3-7 working days to arrive.

- DHL Express International Shipping: Current cost is 19.99 with deliveries typically taking 1-3 working days to arrive.


Orders being delivered to the USA have two different shipping options to choose from:

- Tracked International Shipping: Current cost is £9.99, with deliveries taking 7-14 working days to arrive.

- DHL Express International Shipping: Current cost is £20.99 with deliveries taking 2-4 working days to arrive.


Orders being delivered to Canada, Australia, Singapore and the UAE have two different shipping options to choose from:

- Tracked International Shipping: Current cost is £9.99, with deliveries taking 7-14 working days to arrive.

- DHL Express International Shipping: Current cost is £24.99-£28.99 with deliveries taking 2-4 working days to arrive.

For regions not listed above, please contact us directly for a shipping quotation.

Please note, all prices exclude any potential customs clearance fees. No import duties should be payable on EU deliveries.

My order hasn’t arrived — what do I do now?

If you think your order has gone missing, or if your package is showing as delivered but you’ve yet to receive it, email us directly at hi@justwears.com, and we’ll get to the bottom of it. 

Newsletters & The Top Drawer Private Members Club

Do you have an email newsletter?

We certainly do — go ahead and sign up to receive all the latest news, product launches and special offers from JustWears HQ. We’ll do our best to go easy on the pants puns in the subject lines, but no promises…!

What are Top Drawer Points?

In a nutshell, they’re your ticket to cheaper pants, and there are all manner of ways to earn them. You can read more and sign up to our free membership scheme here.

Still searching?

If we haven't answered your question in this FAQs page, please feel free to email us on hi@just-wears.com or start a conversation with us in our online chat. We look forward to speaking to you soon!

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Boxer Briefs
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