Who are you?

We’re JustWears, a disruptive, direct to consumer brand who are changing the way you think about pants. Our products bring together contemporary designs, next-generation fabrics and attention-grabbing innovation, without compromising on sustainability or style.

Why are you doing this?

After speaking to hundreds of men, they all told us the same thing: their underwear was not fit for purpose. It was underwhelming and letting them down. We knew we could do better, so we set out to create underwear that was more than just a utility purchase - it had to be comfortable, durable and innovative too.

The more research we did, the clearer it became that men’s underwear hadn’t seen real innovation for years. The options were limited to either bank-breaking aspirational brands or poor-quality, value brands that rode up, chafed, and fell apart after just a few wears. There wasn’t anything out there for guys who took their underwear seriously. So, we came up with JustWears, and the response was incredible. Men loved them and kept asking for more.

But it wasn’t just men - women loved them too! That’s why we expanded our range to include women's pants and bras, together with men's tees and socks, offering the same level of comfort and quality. Now everyone can enjoy what makes JustWears special!

What do you offer that isn’t available from existing brands in the market?

We produce what many of our customers describe as the most comfortable, sustainable and affordable underwear on the market, that’s unlike any pair of underwear you have ever worn before! JustWears contains a unique cooling pouch design that says no to sweat and gives your crown jewels the palace they deserve. Our unique fabric is made from soft cellulosic fibres sourced from sustainable Austrian beech trees, which means it’s 5x softer than cotton. Oh, and the fit is incomparable to anything you’ve tried before. No riding up and no chafing, simply bloomin’ comfy to JustWear.

Whose idea was this?

JustWears was initially the brainchild of entrepreneur Yang Liu, who gave up a stable career to follow her passion for transforming the male underwear market. What started as Yang’s vision quickly grew into something far bigger, driven by the invaluable feedback from thousands of customers.

And what does a woman know about these things, you ask? As Yang herself explains, “It’s funny how often you need an outside perspective to realise something’s up. Guys can't stop talking or thinking about their junk. You'd think they'd all have super comfy, high-quality boxers to look after these jewels they're so proud of - but they don't! Men's underwear was long overdue for a serious upgrade, and that's what we set out to do.”

But, we didn't stop there. We listened carefully to our customers, who were passionate about their experience with JustWears. Their feedback didn't just shape our products - it expanded our vision. They wanted more options, more comfort and more styles. They asked for breathable fabrics, better fits and even underwear for the women in their lives. So, we delivered. With their input, we've grown our range to include women’s pants and bras, together with men's tees and socks - each designed with the same commitment to comfort, innovation and quality that made JustWears what it is today. Customer feedback is at the heart of everything we do, helping us continue to improve and grow every step of the way.

What is JustWears made of?

JustWears is crafted from a super soft, anti-microbial fabric made from Austrian beech tree fibres, known as MicroModal Air. This innovative material is five times softer than cotton and requires significantly less water during production, making it a more environmentally friendly choice compared to many traditional fabrics.

MicroModal feels as soft as a feather, yet it’s incredibly durable, earning its nickname as the "Stretch Armstrong" of the fabric world. It stays absorbent, soft and flexible, while retaining its shape - even after repeated washes. This makes JustWears not only a sustainable option but one that is designed to last, offering comfort and resilience for the long haul.

Are your products sustainable?

JustWears is proud to be B Corp certified, reflecting our commitment to high social and environmental standards.

The fabric used to make JustWears comes from MicroModal Air fibres sourced from sustainable Austrian beech trees. And any remaining wood leftover from the production process is recycled to heat and supply energy to our production facility, ensuring nothing goes to waste. 

Our fabric making process actually uses 10x less acreage to produce than cotton, whilst our fabric itself will spend 50x less time in landfill compared to polyester and requires 20x less water to produce than cotton. And our packaging is environmentally friendly too, as it's made of recycled cardboard. That means our packaging is 100% reusable and biodegradable, and it's FSC certified as well! 

For more information, feel free to check out our page dedicated to sustainability right here!

What is this pouch all about in the JustWears Active range?

We've spent a monumental amount of time and designed hundreds of different prototypes in order to craft the perfect home for your package or, *ahem*, palace for your phallus, as we like to call it! Our special pouch gives you more space and comfort whilst keeping everything in its rightful place. That means no more adjusting, no more chafing, no more riding up and most importantly, no more sweaty balls. How awesome is that?!

How does the pouch work in the JustWears Active range?

Our pouch is only meant for your boy and not the boys (if you're following 😉!). In fact, the JustWears design team didn't sleep for months while they worked out a way to ensure your banana got a zone of its own to stop chafing, reduce sweaty balls and to keep everything in place! Well done team; you nailed it!

What's the difference between your Active and Pro designs?

Our Active style is perfect for someone who favours comfort whilst also being active during the day, as they are designed with our signature pouch (which is used to keep banana and plums separate, so to speak!). Our Active design also has an opening at the front that ensures there's easy access when going to the bathroom, whilst allowing air to flow through to keep everything well ventilated and sweat free. 

Our Pro style is suited for everyday wear and comes without the pouch and fly. There is still a larger front than most normal boxers, which prevents any awkward readjustments during the day. The underwear also has our signature soft fabric and anti-ride up and anti-chafing design. 

If you're not sure which to go for, why not try one of our Duo Packs to start with, as these come with an Active and a Pro pair of underwear so you can take both for a spin and decide which one best suits you. Nice!

What's the difference between your Boxer Brief and Trunk designs?

Our Boxer Briefs are longer than our Trunks and may be better suited to those customers who are more prone to chafing. The exact leg length depends on the size chosen, but generally our Boxer Briefs are around 5cm longer in the leg than our Trunks.

A brief history of 'pants'!

The word 'pants' comes from the Anglicized name of the character 'Pantaloon' from an 18th century French play. The garment was originally made up of two parts that were put on one at a time and secured around the waist.

The term 'pair of pants' was retained even after pants became a single garment. We say 'a pair of pants' because 'pants' is a plurale tantum (a noun that is used only in the plural form). This is true even when referring to a single item. Other examples of plurale tantum nouns include: pliers, glasses, scissors, sunglasses and tweezers.

What makes your Women’s Knickers so special?

Our Women’s Knickers are designed with full coverage and a comfortable mid-rise waist. Made from eco-friendly materials, they're breathable, hypoallergenic and moisture-wicking - perfect for those with sensitive skin. Available in packs of 1, 3, 6 or 9, they're a great everyday essential for all-day comfort.

Are your Women’s Thongs really invisible under clothing?

Yes! Our Women’s Thongs feature a minimal coverage design with a high-cut leg and seamless construction, ensuring they stay invisible under your clothes. Plus, they're breathable and provide all-day freshness. Available in packs of 1, 3, 6 or 9.

How are your Women’s Trunks made?

Our Women’s Trunks offer full coverage with a mid-rise design, featuring our HoneyComb™ technology that absorbs moisture and keeps everything dry. The Trunks are designed to stay put, ensuring they don't ride up throughout the day. Available in packs of 3, 6 or 9, they offer comfort you can count on.

What kind of support do your Soft Bras provide?

Our Soft Bras are wire-free and feature a flexible underband, offering light, comfortable support. Ideal for sensitive skin, they're breathable and provide gentle support without digging in. Available in packs of 3, 6 or 9, they're perfect for everyday wear.

How do your Mid-Rise Knickers prevent panty lines?

Our Mid-Rise Knickers are made from breathable, eco-friendly fabric and are designed for a smooth, full-coverage fit. The moisture-wicking material keeps you comfortable all day and the seamless design ensures no visible panty lines under clothes. Available in packs of 3, 6 or 9, they offer comfort without compromise.

What are your MicroModal Socks made from?

Our MicroModal Socks are crafted from ultra-soft Austrian beech tree fibres, making them 5x softer than cotton. These eco-friendly socks are breathable, moisture-wicking and designed for all-day comfort. They're perfect for everyday wear, ensuring your feet stay fresh and dry throughout the day.

How do your Performance Sports Socks differ from regular socks?

Our Performance Sports Socks are built for active lifestyles. Made with moisture-wicking fabric, they feature breathable mesh panels and extra cushioning for maximum comfort during exercise. They also include arch support to ensure stability and reduce fatigue, making them perfect for running, cycling or gym workouts.

Are MicroModal Socks eco-friendly?

Yes! The MicroModal fabric used in our socks is sourced from sustainable Austrian beech trees and consumes significantly less water than cotton during production. They're an eco-friendly choice that doesn't compromise on softness or durability.

Can I wear Performance Sports Socks for everyday use?

Absolutely! While designed for sports, our Performance Sports Socks are just as comfortable for daily wear. They offer additional support and cushioning, making them a great option whether you're hitting the gym or just going about your day.

What types of T-Shirt does JustWears offer?

JustWears offers two types of T-Shirt:
1. The Super Cool Tee: Designed for maximum comfort and breathability. And...
2. The Ultimate Comfort Tee: Crafted for all-day wear with soft, stretchy fabric.

Are the T-Shirts stretchy?

Yes! JustWears T-Shirts are made from stretchy fabric, ensuring a comfortable fit for a variety of body shapes.

How should I care for my JustWears T-Shirts?

To maintain the quality of your T-Shirts, we recommend washing them in cold water, tumble drying on a low heat and avoiding bleach.

How do I wash and care for my JustWears?

We've researched the best fabrics for our products and to maintain their quality over time we recommend hand washing your JustWears to preserve their original feel and fit. If hand washing isn't convenient, you can machine wash them at 30 degrees or with cold water and they'll still last! Avoid tumble drying - JustWears dry quickly on their own.

This applies to all our products, including underwear, tees and socks.

The colour I wanted is out of stock, can I be notified when it's restocked?

Ah man, we hate it when that happens! You can sign up to be notified when the specific product you are looking for is back in stock by clicking the 'Notify Me When Available' button on each product page. Or, if it's easier, you can just email us on hi@just-wears.com to let us know what colours you'd like and we'll send you a message as soon as we have them back at JustWears HQ.

Can I choose my own colour combinations?

We're really sorry but unfortunately it's not possible to choose your own colour combinations. We do however have 'Surprise Me' packs available, which contain our most popular colours at any particular time!

Can I pick my Surprise Me pack?

Unfortunately not! It really is a surprise!

Do you do print designs?

Yes! We've launched several new designs (alongside our already popular vibrant block colours) and there are many more to come. Stay tuned for even more exciting patterns and feel free to sign up to our newsletter for the latest updates!

How do I know which size to choose?

Each product page has a “Size Guide” button, but here’s a quick overview:

Men's Underwear (Waist):
S: 70–75 cm (27–29 inches)
M: 76–82 cm (30–32 inches)
L: 83–89 cm (33–35 inches)
XL: 90–100 cm (36–39 inches)
XXL: 101–111 cm (40–44 inches)

T-Shirts (Chest):
S: 91–96 cm (36–38 inches)
M: 96–101 cm (38–40 inches)
L: 101–106 cm (40–42 inches)
XL: 106–111 cm (42–44 inches)
XXL: 111–116 cm (44–46 inches)

Socks:
M: UK 6–9, EU 39–42.5, US 7–10
L: UK 9.5–12, EU 43–46.5, US 10.5–13

Women's Pants (Hip):
S: 90–95 cm
M: 95–100 cm
L: 100–105 cm
XL: 110–115 cm

Bras (Underband):
S: 32 (EU 70, FR 85)
M: 34 (EU 75, FR 90)
L: 36 (EU 80, FR 95)
XL: 38 (EU 85, FR 100)

Do you have kids or plus sizes?

We're working on expanding our range! If you'd like to stay updated on new sizes, including kids and plus sizes, sign up for our mailing list at the bottom of our homepage. We're always happy to hear from you and your ideas, so if there’s a size you're looking for, please don't hesitate to let us know!

Can I buy a single pair?

Our products usually come in packs (2, 3, 6 or 9 pairs for underwear or comfort socks), but we do offer single items for tees, endurance socks and some women's pants. If you'd like to order a single item of another product, email us at hi@just-wears.com, and we'll do our best to help! A single pair of men's underwear is priced at £19.50.

Can I make a suggestion?

Yes, please do! We love receiving feedback from customers so please feel free to send an email to hi@just-wears.com or drop us a message in our online chat!

Can I edit or cancel my order after it's been placed?

While we can't promise that we can change or cancel orders after they've been placed (especially if it's been more than an hour since that order was made), you can email us on hi@just-wears.com and we'll try our best to sort it out for you!

What forms of payment do you accept?

We accept most payment types, including Visa, Mastercard, American Express, PayPal, Amazon Pay and Klarna!

What payment options are available using Klarna?

Customers who have signed up to Klarna will usually be able to access a number of additional payment methods when checking out of the JustWears store:

i. Pay in 3 instalments: Klarna’s Pay in 3 is a credit product that lets you spread the cost of your purchases over 3 equal interest-free payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

ii. Pay in 30 days: Pay in 30 days is a credit product which lets you pay any time within 30 days of your purchase interest-free. You can make this payment using a credit or debit card on the Klarna app or by logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

Please note that Klarna may update their payment options from time-to-time and that full details, terms and conditions can be found on Klarna's own website, linked here. Klarna's Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

How do I use a promotional code?

To redeem one of our promotional codes, desktop users should just make sure they enter it on the right hand side of our Checkout page, whilst mobile users should enter the code on our payments page at the last stage of Checkout (after entering your name, address details and selecting your shipping method). 

Please note that only one JustWears discount code can be used per order. Where a bulk purchase discount code has been applied to any order, an additional customer discount code cannot be used.

Our first time customer discount code 'HappyBalls15' can only be used when no other on site discounts are available.

Where do I get my hands on a pair?

JustWears are most easily available online, so head over to our product pages and buy a pack today! We'll ship them directly to your house, office, castle or beach hut.

Where do you ship to?

We currently ship to the UK, most of Europe, the USA, Canada, Australia, Singapore and the UAE.

My order is marked as delivered but I haven't received it?

We're really sorry that your order is missing. Please email hi@just-wears.com or drop us a message in our online chat and we'll get the team to locate your missing item or send you a replacement as soon as we can!

What are your UK shipping options and when can I expect my order to arrive?

Orders being delivered in the UK have three different shipping options to choose from: 

- Evri Standard Shipping: This is free of charge for orders over £60 and takes 3-5 working days to arrive (with Evri providing confirmation once the order has been delivered).

- Royal Mail Tracked Shipping: This costs £3.99 and takes 2 working days to arrive for orders placed before 2pm each weekday.

- FedEx Express Shipping: This costs £4.99 and is delivered the next business day for orders placed before 2pm each weekday (please note that orders placed on Saturdays and Sundays will be delivered the following Tuesday).

What are your International shipping options and when can I expect my order to arrive?

Orders being delivered to Europe have two different shipping options to choose from:

- Tracked International Shipping: This is £4.99 and takes between 3 and 7 working days to arrive.

- DHL Express International Shipping: This costs £19.99 and takes between 1 and 3 working days to arrive.

Orders being delivered to the USA have two different shipping options to choose from:

- Tracked International Shipping: This is £9.99 and takes between 7 and 14 working days to arrive.

- DHL Express International Shipping: This costs £20.99 and takes between 2 and 4 working days to arrive.

Orders being delivered to Canada, Australia, Singapore and the UAE have two different shipping options to choose from:

- Tracked International Shipping: This costs £9.99 and takes between 7 and 14 working days to arrive.

- DHL Express International Shipping: This costs between £24.99 and £28.99 and takes between 2 and 4 working days to arrive.

For regions not listed above, please contact us directly for a shipping quotation.

Please note that all prices exclude any potential customs clearance fees however, for EU based customers, no import duties should be payable on EU deliveries.

What is your Exchanges and Returns Policy?

What happens if your JustWears purchase doesn't leave you completely satisfied? We get it - these things happen! Luckily, we've got your back.

If your first purchase doesn't leave you 100% comfortable, we'll exchange it for FREE within 30 days. Often, sizing can be the issue, so we're happy to help you find the perfect fit. If our products are totally not your style, we'll give you a full refund on your first item if you're not satisfied for any reason. How awesome is that?!

For health and safety reasons, we cannot accept returns of any used items. Please also note that we are unable to cover the cost of returning items to us.

Send an email to hi@just-wears.com or message us via our online chat, and we'll sort everything out for you!

If you've purchased one of our face masks, please note that due to the nature of this product, masks cannot be returned or refunded.

And, to make things even easier, we’ve extended our returns policy until 15th January to make your Christmas shopping worry free.

The item I've received is not the one I ordered or is damaged. What should I do?

We're really sorry that you've received the wrong item or that your item is damaged. Please email us on hi@just-wears.com or drop us a message in our online chat and we'll get the team to sort this out for you as quickly as possible!

How can I stay up to date with all things JustWears?

To stay up to date with all things JustWears, join our mailing list by dropping your deets in the box at the bottom of our homepage. We'll also make sure you're the first to know about our newest products, exclusive events and much much more...!

Do you have a rewards and referrals program?

Our rewards program allows 'Pouch Points' (see what we've done there?!) to be collected by our most loyal customers (that’s you!) which can then be redeemed for cash savings and many more perks!

You can earn Pouch Points in a variety of ways, including:

- Pants for Pouch Points: For every £1 you spend, we'll give you 5 Pouch Points! 💸

- Refer Friends: At least 1000 Pouch Points for you, and your friends get 20% off as well! Win-win! 👨‍❤️‍👨

- Happy Birthday! At least 500 Pouch Points on your birthday! 🎂

- Leave a Review: 250 Pouch Points are coming your way! 🤑

- Add a Photo to Your Review: 250 Pouch Points are en route! 🤑 

- Sign up for a Pouch Points Account: 150 Pouch Points! Sweet! 😎

To sign up and find out how to redeem your Pouch Points, just click here.

Please note that you have to sign up for a Pouch Points account before you can start earning rewards.

How do I view my points balance or loyalty tier?

To view your points balance or loyalty tier, please log into your account here. Once logged in, you should be automatically redirected to our main loyalty webpage which shows your current points balance and loyalty tier here.

What are your loyalty tiers all about?!

Our membership tiers are designed to give our most regular customers even more savings. All *members* start in the Ball Room tier and those customers that spend £150 with us in any 12 month period will then be upgraded to the Throne Room tier. Customers in the Throne Room benefit from additional points on their birthdays as well as additional points for referring friends. Customers in the Throne Room that spend another £150 in any 12 month period will then be upgraded to the Crown Jewels tier, where there are even more (yes, even more!) benefits and perks!

How do I redeem my points?

To redeem points, please log into your account here. Once logged in, you should be automatically redirected to our main loyalty webpage which shows the rewards that you currently have available here.

If you have enough points, click ‘get reward’ under the percentage discount you’d like off of your next order. Then click ‘redeem’ and your discount will appear. Please copy and paste this into the discount code box at checkout.

You can also redeem points with our points slider at checkout. If you’re logged into your account, for desktop users a slider will appear at checkout and give you £1 off of your order per 100 points used. For mobile users, select ‘Show order summary’ on the checkout screen for a drop-down menu (rather than a slider) with these discounts available.

How do I refer friends?

By referring friends, your lucky mates get 20% off and you get at least 1000 pouch points when they purchase. How awesome is that!

To refer friends, please log into your account here. Once logged in, you should be automatically redirected to our main loyalty webpage which has a specific Refer Friends section here.

Just click the ‘Refer Now!’ button to forward your bespoke referral link to friends by a variety of methods including Email, WhatsApp, Facebook, Twitter and Carrier Pigeon (ok, we made that last option up). Alternatively, just copy and paste our pre-composed onsite text if that’s easier. 

Please note, your mates must use your bespoke referral link in order for these rewards to be applied and that you can't refer anyone from your own household. 

What do the 'approved', 'pending' and 'cancelled' statuses mean?

‘Approved’ points are those that can be redeemed immediately, whilst ‘Pending’ points need to be verified before they can be redeemed (this typically applies to purchases and referrals). Pending points are generally approved within 48 hours. If points are showing as ‘cancelled’, this could be because a friend has cancelled their order, and so these referral points unfortunately won’t be added to your account. 

How long do my points last?

Points expire after 12 months. But don’t worry! If you spend or earn any points within those 12 months, your points will automatically renew for another year. Hurrah! 

I can't find the answer to my question... What should I do?

If we haven't answered your question in this FAQs page, please feel free to email us on hi@just-wears.com or start a conversation with us in our online chat. We look forward to speaking to you soon!